A Practical Guide to Complaints Handling by Chris Gunn

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A Practical Guide to Complaints Handling by Chris Gunn

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Summary

Complaints systems have been classified as one element of clinical governance. This book is set out in two parts, Primary Care and Secondary Care. The material is meant for both professional and lay people. Examples are used to demonstrate the ways to deal with each scenario. The underpinning legislation is provided in an appendix.

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A Practical Guide to Complaints Handling by Chris Gunn

Complaints systems have been classified as one element of clinical governance. This book is set out in two parts, Primary Care and Secondary Care. The material is meant for both professional and lay people. Examples are used to demonstrate the ways to deal with each scenario. The underpinning legislation is provided in an appendix.

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Chris Gunn MA, TDCR
SKU Unavailable
ISBN 13 9780443070235
ISBN 10 0443070237
Title A Practical Guide to Complaints Handling
Author Chris Gunn
Condition Unavailable
Binding Type Paperback
Publisher Elsevier Health Sciences
Year published 2001-01-12
Number of pages 240
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.