{"product_id":"practical-guide-to-complaints-handling-book-chris-gunn-9780443070235","title":"A Practical Guide to Complaints Handling","description":"Complaints systems have been classified as one element of clinical governance. This book is set out in two parts, Primary Care and Secondary Care. The material is meant for both professional and lay people. Examples are used to demonstrate the ways to deal with each scenario. The underpinning legislation is provided in an appendix.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49516494389521,"sku":"GOR003971158","price":15.99,"currency_code":"AUD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49637953470737,"sku":"GOR005426647","price":16.49,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0443070237.jpg?v=1750697756","url":"https:\/\/www.worldofbooks.com\/en-au\/products\/practical-guide-to-complaints-handling-book-chris-gunn-9780443070235","provider":"World of Books ","version":"1.0","type":"link"}