Process Excellence for IT Operations by Kalyan Kumar B

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Process Excellence for IT Operations by Kalyan Kumar B

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Process Excellence for IT Operations by Kalyan Kumar B

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.
SKU Unavailable
ISBN 13 9780615877525
ISBN 10 0615877524
Title Process Excellence for IT Operations
Author Kalyan Kumar B
Condition Unavailable
Binding Type Paperback
Publisher Process Excellence for It Operations
Year published 2013-12-18
Number of pages 332
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable