Restaurant Service Basics by Sondra J Dahmer

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Restaurant Service Basics by Sondra J Dahmer

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Summary

This volume of the "Wiley Restaurant Basics Series" gives restaurant managers and waitstaff the knowledge they need to provide great service and create an excellent dining experience that will help build customer loyalty.

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Restaurant Service Basics by Sondra J Dahmer

Get restaurant managers and their staffs quickly up and running with the essentials of providing excellent service and enhancing the dining experience No matter how superb the cuisine or attractive the decor, nothing alienates customers quicker than poor service. That is why service is one of the major assessment criteria found in virtually every popular guide to eating out. Written for a market of 750,000 restaurant managers and their waitstaffs, this valuable guide schools readers in the basics of providing good food and beverage service and assisting in the creation of an excellent dining experience. In a concise, no-nonsense style, Restaurant Service Basics acquaints readers with the different service categories - including French, American, English, Russian, Family-Style, and Banquet. It provides step-by-step instructions on how to greet and seat guests, take orders, answer questions, serve food, time a meal, and handle the check. It also features a chapter devoted exclusively to wine and bar service techniques. It also includes helpful guidelines on safety, sanitation, risk management, and emergency procedures. Sondra J. Dahmer (Eden Prairie, MN) and Kurt W. Kahl (Madison, IN) are instructors of professional waitstaff training courses.
"..packed with information and tips, it is an ideal tool that can lead to excellent restaurant service." (Hospitality, May 2002)
The Restaurant Basics Series provides restaurant owners and managers with expert advice and practical guidance on critical issues in restaurant operation and management. Written by leading authorities in their respective areas of expertise, these easy-to-use guides offer instant access to authoritative information on every aspect of the restaurant business and every type of restaurant independent, chain, or franchise. SONDRA J. DAHMER and KURT W. KAHL are coauthors of The Waiter and Waitress Training Manual, which has helped tens of thousands of restaurant servers achieve excellence and success in the field.
SKU Unavailable
ISBN 13 9780471402411
ISBN 10 0471402419
Title Restaurant Service Basics
Author Sondra J Dahmer
Series Wiley Restaurant Basics Series
Condition Unavailable
Binding Type Paperback
Publisher John Wiley and Sons Ltd
Year published 2001-10-22
Number of pages 208
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable