Say This, Not That by Dave Durand

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Say This, Not That by Dave Durand

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Say This, Not That by Dave Durand

So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.

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"[Durand's] practical and compelling advice, presented with familiar wit and perception, will quickly and easily improve your skill to deliver just the right message" --John R. Narcissi, president, Joliet Diocese Board of Education "A powerful book destined to transform individuals and entire organizations." --Bruce Goodman, president and CEO, Vector
SKU Unavailable
ISBN 13 9780824526252
ISBN 10 0824526252
Title Say This, Not That
Author Dave Durand
Condition Unavailable
Binding Type Paperback
Publisher Crossroad Publishing Co ,U.S.
Year published 2011-06-01
Number of pages 112
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable