Service Design by Andy Polaine

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Service Design by Andy Polaine

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Service Design by Andy Polaine

"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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SKU Unavailable
ISBN 13 9781933820330
ISBN 10 1933820330
Title Service Design
Author Andy Polaine
Condition Unavailable
Binding Type Paperback
Publisher Rosenfeld Media
Year published 2013-03-13
Number of pages 216
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.