Service Management by Mona J Fitzsimmons

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Service Management by Mona J Fitzsimmons

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Summary

Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

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Service Management by Mona J Fitzsimmons

Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

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SKU Unavailable
ISBN 13 9780071263467
ISBN 10 0071263462
Title Service Management
Author Mona J Fitzsimmons
Condition Unavailable
Binding Type Paperback
Publisher McGraw-Hill Education - Europe
Year published 2007-12-01
Number of pages 554
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.