Service Management Principles for Hospitality & Tourism by Jay Kandampully

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Service Management Principles for Hospitality & Tourism by Jay Kandampully

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Summary

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

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Service Management Principles for Hospitality & Tourism by Jay Kandampully

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience.

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SKU Unavailable
ISBN 13 9781911635161
ISBN 10 1911635166
Title Service Management Principles for Hospitality & Tourism
Author Jay Kandampully
Condition Unavailable
Binding Type Paperback
Publisher Goodfellow Publishers Limited
Year published 2019-09-01
Number of pages 344
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.