The Service Systems Toolbox by John Bicheno

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The Service Systems Toolbox by John Bicheno

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The Service Systems Toolbox by John Bicheno

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

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SKU Unavailable
ISBN 13 9780956830708
ISBN 10 0956830706
Title The Service Systems Toolbox
Author John Bicheno
Condition Unavailable
Binding Type Paperback
Publisher PICSIE Books
Year published 2011-10-01
Number of pages 352
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.