SIAM/MSI by It Governance Institute

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SIAM/MSI by It Governance Institute

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Summary

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

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SIAM/MSI by It Governance Institute

IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel. Historically, IT organizations have outsourced their service provision to a single managed service provider. In today's competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model. SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explores the various characteristics of this IT operating model.

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David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL(R), service agreements, and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN's IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).
SKU Unavailable
ISBN 13 9781849288514
ISBN 10 1849288518
Title SIAM/MSI
Author It Governance Institute
Condition Unavailable
Binding Type Paperback
Publisher IT Governance Publishing
Year published 2016-11-18
Number of pages 72
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable