Spin the Bottle Service by Kirsten Moxness

Spin the Bottle Service by Kirsten Moxness

Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?

Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:

• Making genuine gratitude a natural and contagious habit
• Respecting upgrades and freebies, and handling necessary downgrades
• Encouraging supportive teams and empowering each employee to provide exceptional experiences
• Taking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.

Grant, Leslie Smith: - Leslie Grant currently serves on the Atlanta Board of Education and works a part-time gig in the Center for Mind, Brain, and Culture at Emory University. From 2007-2012, she was the Mother Hen of Chickin Feed, LLC, a small business she created to help her family focus on raising healthy kids (chickins) from scratch. She wanted a simple, fun way for her kids to make wise decisions about what they were eating, as well as something to help her figure out what to make for dinner each night. Leslie and her chicken coop of talented friends released the original edition of this book in 2008, The Chickin Feed Primer, after appearing as the first Incredible People on the Rachael Ray Show. Chickin Feed, LLC also produced a series of books and a collection of children's tunes based upon a quirky set of Farm Grub characters. Leslie was involved in the startup of both the Neighborhood Charter School in Grant Park (now the K-8, Atlanta Neighborhood Charter School) and the Grant Park Cooperative Preschool, and has served on the boards of each school. She has volunteered in Farm to School programs through work with Georgia Organics, Atlanta Farm to School, the Grant Park Farmers Market, and other organizations. As a member of the Atlanta Board of Education, she serves as the chairperson of the Audit Committee and on the Executive Committee of the Council of Great City Schools. Leslie is very impressed by her ability to stay married to Don and the two great chickins they've raised.

SKU	Unavailable
ISBN 13	9781945783111
ISBN 10	1945783117
Title	Spin the Bottle Service
Author	Kirsten Moxness
Condition	Unavailable
Binding Type	Paperback
Publisher	How2conquer
Year published	2021-06-23
Number of pages	154
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.