Technical Knowledge for Service Advisors by Gregory Marchand

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Technical Knowledge for Service Advisors by Gregory Marchand

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Technical Knowledge for Service Advisors by Gregory Marchand

Service advisors have the most difficult job in the automotive service industry.and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

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SKU Unavailable
ISBN 13 9781507797624
ISBN 10 1507797621
Title Technical Knowledge for Service Advisors
Author Gregory Marchand
Condition Unavailable
Binding Type Paperback
Publisher Createspace Independent Publishing Platform
Year published 2015-01-30
Number of pages 48
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable