Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation by Martin HillWilson
2013. 238 pages. Signed by the author. Pictorial blue dust jacket over navy boards. Firm binding to clean pages with bright copy throughout. Author's signature to fep. Clean boards with bright gilt lettering to spine. Sunning to edges and spine ends. Slight forward lean. Light rub wear to edges and bumped corners. Usual shelf wear and markings to dust jacket with sticker to rear.