We don't believe a book should be read once, or have a single owner. This underpins everything we do. We share the love of reading by finding books new homes so their stories can live on and be enjoyed by more people - or turn old books into something new by responsibly recycling them. This is the magic of the circular-economy.
Reuse creates a positive impact in itself, using less energy and resources. But we don't stop there.
Protecting the planet is part of our purpose. Climate change is a real and imminent threat - and we're committed to operating in a way that treats our planet with respect.
We have introduced carbon reporting to actively monitor our consumption of energy and water, as well as our greenhouse gas (GHD) emissions and waste.
To date, we've reduced our carbon footprint by 29% per book sold. But we want to do more.
We've pledged to become carbon neutral by 2022.
A few light scuffs here and there, and we can find a book a new home easily or donate it to a good cause. But sometimes the books we receive have been loved a little too much.
Every year, we recycle 80 million books - the equivalent to half a million trees - to be made into new products, working with specialist recycling partners.
We want our customers to receive their books in the condition they bought them - and our packaging needs to protect their pages from the elements. But we've introduced packaging that significantly reduces it's environmental impact.
We've reduced our use of virgin plastic by 4.7 tonnes per year. Our packaging is made up of 30% recycled materials and is 100% recyclable.
We are constantly working on innovating our packaging - and working to improve this further.
Through our community of thrifty book lovers and our commitment to recycling, last year we saved over 37,000 tonnes of new paper.
As we continue to grow, so will our impact on the environment.
We all have a responsibility to make changes to our every-day lives and habits to help protect our planet. We take this responsibility seriously.
From sourcing all our electricity from 100% renewable sources, introducing electric bus services for our people and using warehouse vehicles powered by lithium ion - the changes we've made to our day-to-day operations make a big impact.
We've launched the world's first new book Buy Back service, powered by our trade-in app Ziffit, and available in major UK retailers.
We help retailers join the circular economy and further close the loop between new book purchase, use and reuse.