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Managing with Total Quality Management By Adrian Wilkinson

Managing with Total Quality Management
by Adrian Wilkinson

In Stock
£2.39
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management.
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Managing with Total Quality Management Summary


Managing with Total Quality Management: Theory and Practice by Adrian Wilkinson

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

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About Adrian Wilkinson


ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).

TOM REDMAN is Lecturer at Teesside Business School

ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University

MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST

Table of Contents


List of Tables and Figures.- Introduction.- What Do We Mean by 'Quality' and `TQM'?.- The Origins and Development of TQM.- TQM, Organisational Change and Human Resource Management.- TQM in Practice.- Citizens as Customers: The Politics of Quality in Local Government.- Making TQM Work in a Tough Environment: British Steel Teesside.- Fads and Fixes: Waving Goodbye to Quality?.- Re-imaging Customer Services: The Management of Quality in Food Retailing.- Pay, Rewards and Recognition: Managing Quality in a Small Firm.- Conclusions: Whether TQM?.

Additional information

GOR001416135
Managing with Total Quality Management: Theory and Practice by Adrian Wilkinson
Adrian Wilkinson
Used - Very Good
Paperback
Palgrave Macmillan
1998-01-01
216
0333620070
9780333620076
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.