Prompt response to customers is the key in today's business environment, yet many firms struggle with procedures, structures and policies that add little value to either product or service. This study advocates a team structure based on efficient customer response.
Written for people who want to change the way they do business, this book provides clear guidance on how to set up a team structure in organizations which is geared to the customer responsiveness. Accessibly written, the book offers a step-by-step guide to creating a more motivated workforce and implementing more cost-effective business practices. The method has already had its successes. By putting the 'team up for excellence' system into practice in Air New Zealand, Allen Mackay helped the company reduce its operating costs by 56% and overtime costs by 73% in 12 months while increasing productivity by almost 40% and raising staff skill levels at very little extra cost to the training budget. Other organizations which have adopted his approach range from New Zealand Steel and insurance companies to universities and local councils.
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"One of the most thought-provoking, stimulating business books in the field...Team Up For Excellence is down to earth, practical, logical, inspiring."--The Management Resource
Team Up for Excellence by Allen Mackay
Used - Very Good
Oxford University Press Australia
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.