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The Five Pillars of TQM By Bill Creech

The Five Pillars of TQM
by Bill Creech

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This examination of Total Quality Management's principles and their implementation explains how anyone can introduce the five pillars of TQM into every aspect of an organization. It explores 19 major companies that have achieved TQM success.
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The Five Pillars of TQM Summary

The Five Pillars of TQM: How to Make Quality Management for You by Bill Creech

In this landmark book, Bill Creech reveals what's wrong with the tradtitional American management style - and as its replacement prescribes a "Five Pillar" form of TQM that can provide businesses the decisive competitive edge they will need to survive and to prosper as globalization unfolds.

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Table of Contents

TQM - the need, the issues, the shape it must take; lessons from Japan's success and American failings; winning big by organizing small - more key examples; a TQM turnaround in our biggest bureaucracy; product - focal point for purpose and achievement; process - its effectiveness determines product worth; TQM involves the entire system, not pieces of it; leadership - it's a must, and it's not managership; creating organizational leadership and competence; commitment - TQM builds it, and it creates success; a TQM path to tomorrow - new ways for new days; American management - the time for change is now; epilogue - guidelines for organizational greatness.

Additional information

The Five Pillars of TQM: How to Make Quality Management for You by Bill Creech
Bill Creech
Used - Very Good
Penguin Books Ltd
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.