The Five Pillars of TQM: How to Make Quality Management for You by Bill Creech
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The Five Pillars of TQM
The Five Pillars of TQM
Summary
This examination of Total Quality Management's principles and their implementation explains how anyone can introduce the five pillars of TQM into every aspect of an organization. It explores 19 major companies that have achieved TQM success.
The Five Pillars of TQM Summary
Table of Contents
TQM - the need, the issues, the shape it must take; lessons from Japan's success and American failings; winning big by organizing small - more key examples; a TQM turnaround in our biggest bureaucracy; product - focal point for purpose and achievement; process - its effectiveness determines product worth; TQM involves the entire system, not pieces of it; leadership - it's a must, and it's not managership; creating organizational leadership and competence; commitment - TQM builds it, and it creates success; a TQM path to tomorrow - new ways for new days; American management - the time for change is now; epilogue - guidelines for organizational greatness.
Additional information
GOR003569380
9780452271029
0452271029
The Five Pillars of TQM: How to Make Quality Management for You by Bill Creech
Used - Very Good
Paperback
Penguin Books Ltd
1996-03-28
560
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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