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Front Office Operations By Colin Dix

Front Office Operations
by Colin Dix

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Seeks to meet the needs of students studying hospitality management from HND to Degree level. The text incorporates end-of-chapter questions, case studies and examples.
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Front Office Operations Summary

Front Office Operations by Colin Dix

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in-line with recent developments in information technology. It now has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provides students with accessible clear coverage of the subject area.

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About Colin Dix

Colin Dix FHCIMA currently owns and operates a 100 room Hotel under the Holiday Inn franchise in Nottingham. Chris Baird is Head of the School of Tourism, Hospitality and Leisure Industries at Waltham Forest College. She is also Chief Examiner for City and Guilds in International Hotel reception. "Front Office Operations has gained a reputation as being one of, if not the, key front office text for meets the needs of students studying hospitality management from HND to Degree level.". Reviewer's comment.

Table of Contents

  1. The Hotel Reception
  2. Care of the Customer
  3. The Reception Office
  4. Advance Reservations
  5. Check In, Residence and Departure
  6. Guest Accounting
  7. Methods of Payment
  8. Sales and the Front Office
  9. Advance Sales and Techniques
  10. International Chains and Business

Additional information

Front Office Operations by Colin Dix
Colin Dix
Used - Very Good
Pearson Education Limited
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.