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Managing The Professional Service Firm By David H. Maister

Managing The Professional Service Firm
by David H. Maister

International expert and business guru David Maister offers a brilliant and accessible guide to every management issue at play in professional service firms.

5 in stock

Managing The Professional Service Firm Summary


Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

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Additional information

GOR001328947
Managing The Professional Service Firm
David H. Maister
Very Good
Paperback
Simon & Schuster
2003-01-06
400
0743231562
9780743231565
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.