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Managing The Professional Service Firm By David H. Maister

Managing The Professional Service Firm
by David H. Maister

International expert and business guru David Maister offers a brilliant and accessible guide to every management issue at play in professional service firms.
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Managing The Professional Service Firm Summary


Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

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Additional information

Sku
GOR001328947
Title
Managing The Professional Service Firm
Author
Condition
Very Good
Binding type
Paperback
Publisher
Simon & Schuster
Year published
Number of pages
400
ISBN 10
0743231562
ISBN 13
9780743231565
Prizes
N/A
Cover note
Book picture is for illustrative purposes only, actual cover or edition may vary.
Note
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.