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Six Sigma: SPC and TQM in Manufacturing and Services By Geoff Tennant

Six Sigma: SPC and TQM in Manufacturing and Services
by Geoff Tennant

In Stock
£5.99
Comprehensively explores the underlying issues and elements which, together, constitute the quality and management programmes upon which companies including Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma for a division of GE Capital.
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Six Sigma: SPC and TQM in Manufacturing and Services Summary


Six Sigma: SPC and TQM in Manufacturing and Services by Geoff Tennant

This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.

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Six Sigma: SPC and TQM in Manufacturing and Services Reviews


'The book provides an in-depth insight into this quality initiative.' Works Management, 2001 'A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, "Understanding the customer", is a "must" for anyone in the quality business.' ISO News, May/June 2001 'This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.' Quality World, July 2001

About Geoff Tennant


A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.

Table of Contents


Contents: Introduction; The development of quality; What is Six Sigma? Understanding an organization; Understanding the customer; The vision and benefit of Six Sigma; Implementing Six Sigma in practice; Looking to the future; Appendices; Index.

Additional information

GOR004381778
Six Sigma: SPC and TQM in Manufacturing and Services by Geoff Tennant
Geoff Tennant
Used - Very Good
Hardback
Taylor & Francis Ltd
2001-01-09
160
0566083744
9780566083747
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.