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Interpersonal Skills for Travel and Tourism By J. Burton

Interpersonal Skills for Travel and Tourism
by J. Burton

In Stock
This text addresses the whole area of interpersonal skills. The book has been designed to enable students to interact with the text as far as possible. Each section of the book includes knowledge required to perform tasks, a series of exercises and activities.
5 in stock

Interpersonal Skills for Travel and Tourism Summary

Interpersonal Skills for Travel and Tourism by J. Burton

"Tourism: A new perspective "sets out to introduce the subject of tourism, challengeconventional wisdom about itand address its 'problematique', particularly how tourism integrates within a global system of developement and impact. Three themes underpin the book: sustainability, the north-south debate and the adoption of an holistic approach to this diverse subject. "Tourism: A new perspective "is intended for undergraduates and postgraduates studying hpe tourism impacts planning and developement, and also students on geography, envrionment and planning, developement studies and authropology courses.

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Table of Contents

1. Customer Care. 2. Professional Use of the Telephone. 3. Selling Skills. 4. Handling Customer Complaints. 5. Written Communication. 6. Making a Public Presentation. 7. Basics of Assertiveness. 8. Interviewing. 9. Recruitment. 10. Appraisals. 11. Counselling Skills. 12. Disciplinary Procedure. 13. Grievance Procedure. 14. Handling Interpersonal Conflict. 15. Running Effective Meetings. Glossary. Index

Additional information

Interpersonal Skills for Travel and Tourism by J. Burton
J. Burton
Used - Very Good
Pearson Education Limited
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.