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CompTIA A+ Guide to IT Technical Support Jill West (Georgia Northwestern Technical College)

CompTIA A+ Guide to IT Technical Support By Jill West (Georgia Northwestern Technical College)

CompTIA A+ Guide to IT Technical Support by Jill West (Georgia Northwestern Technical College)


Condition - Very Good
Out of stock

CompTIA A+ Guide to IT Technical Support Summary

CompTIA A+ Guide to IT Technical Support by Jill West (Georgia Northwestern Technical College)

Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

About Jill West (Georgia Northwestern Technical College)

Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught students of multiple ages -- K through college-level -- and has embraced a variety of content using a flipped classroom approach, distance learning and a hybrid teaching approach. She has also provided highly valued educational counseling. Ms. West has been instrumental in designing and authoring critical-thinking simulations for several of Cengage's computer courses. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. She's also a member of the 2019 inaugural cohort of Faculty Ambassadors for A.W.S. Educate. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one in college. Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia. Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

Table of Contents

1. Taking a Computer Apart and Putting It Back Together. 2. All About Motherboards. 3. Processors and Memory. 4. Power Supplies and Troubleshooting Computer Problems. 5. Hard Drives and Other Storage Devices. 6. Supporting I/O Devices. 7. Setting up a Local Network. 8. Network Infrastructure and Troubleshooting. 9. Supporting Mobile Devices. 10. Customizing Systems, Virtualization Networks, and Managing Printers. 11. Comparing Operating Systems and User Experience. 12. Installing Operating Systems. 13. Maintaining Windows. 14. Optimizing Windows. 15. Troubleshooting Windows Startup. 16. Securing Windows Resources. 17. Security Strategies. 18. Linux and MacOS. Appendix A: Safety Procedures and Environmental Concerns. Appendix B: Entry Points for Startup Processes. Appendix C: CompTIA A+ Acronyms.

Additional information

CIN0357108299VG
9780357108291
0357108299
CompTIA A+ Guide to IT Technical Support by Jill West (Georgia Northwestern Technical College)
Used - Very Good
Hardback
Cengage Learning, Inc
2019-02-22
1164
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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