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The Power of Feedback By Joseph R. Folkman

The Power of Feedback
by Joseph R. Folkman

In Stock
£3.99
Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback.
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The Power of Feedback Summary


The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional Change by Joseph R. Folkman

Praise for The Power of Feedback "Some books are worthy of being recommended simply because of their subject matter...There is no greater force to improve the quality of human relationships or improve the way organizations function than to multiply the amount and improve the quality of feedback." "Other books are worthy of being recommended ...when an author takes an otherwise abstract, obtuse subject and turns it into an actionable, practical set of things to do. Joe Folkman has accomplished that task ...helping individuals and organizations to develop feedback-rich environments ...[and] change through the use of a variety of surveys and feed?-back instruments. He has made this topic highly engaging and accessible." "So, here you have the best of everything--an important topic; a talented, entertaining, and highly qualified author; content that is practical; and a text written in an easily comprehended manner. Enjoy." --From the Foreword by John H. "Jack" Zenger "Joe Folkman has years of experience and miles of wisdom from coaching and training high-performance organizations. He speaks truth: change is hard. But feedback can be very powerful if the receiver makes the commitment to lasting change. Folkman has scored a home run with The Power of Feedback." --Maria Nalywayko Senior Vice President, Human Resources, Fremont Investment & Loan "Most of us are clueless when it comes to providing feedback. But now, thanks to Joe Folkman's The Power of Feedback, we have a road map for turning the feedback we receive into lasting and profound change." --Jeffrey Gill Director of Organization Capability, The Coca-Cola Company

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About Joseph R. Folkman


Joseph R. Folkman is President of Zenger Folkman, a firm that assists individuals and organizations in creating exceptional performance. He is a frequent keynote speaker and conference presenter, a consultant to some of the world's most successful organizations, and the author or coauthor of five other books, including The Extraordinary Leader (with John H. "Jack" Zenger). His research has been published in the Wall Street Journal's National Business Employment Weekly, Training and Development, and Executive Excellence.

Table of Contents


Foreword John H. "Jack" Zenger. Acknowledgments. Introduction. Chapter 1. Reacting to Feedback. Chapter 2. Why Did I Get That Feedback? Chapter 3. Improving Your Ability to Accept Feedback. Chapter 4. Why Change? Chapter 5. Deciding What to Change. Chapter 6. Fixing Weaknesses or Building Strengths? Chapter 7. Making Change Happen. Chapter 8. Making Change Stick. Chapter 9. Working Harder or Working Smarter? Afterword. Notes. Index. About the Author.

Additional information

GOR004680599
The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional Change by Joseph R. Folkman
Joseph R. Folkman
Used - Very Good
Hardback
John Wiley & Sons Inc
2006-04-20
224
0471998206
9780471998204
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.