Assertiveness at Work: A Practical Guide to Handling Arkward Situations By Ken Back
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Assertiveness at Work: A Practical Guide to Handling Arkward Situations
by Ken Back
A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.
Assertion, Non-Assertion and Agression.Recognising Assertive, Non- Assertive and Agressive Behaviour.Rights.Types of Assertion.Handling Negative Feelings, Giving and Receiving Criticism About Performance.How Others Influence You.Resolving Conflict.Contributing Assertively at Meetings, Continuing to Increase Your Assertiveness.Assertiveness and Change.Assertiveness and Stress.
Assertiveness at Work: A Practical Guide to Handling Arkward Situations by Ken Back
Used - Very Good
McGraw-Hill Education - Europe
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.