Assertiveness at Work: A Practical Guide to Handling Arkward Situations by Ken Back
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Assertiveness at Work: A Practical Guide to Handling Arkward Situations
Assertiveness at Work: A Practical Guide to Handling Arkward Situations
Summary
A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.
Assertiveness at Work: A Practical Guide to Handling Arkward Situations Summary
Table of Contents
Assertion, Non-Assertion and Agression.Recognising Assertive, Non- Assertive and Agressive Behaviour.Rights.Types of Assertion.Handling Negative Feelings, Giving and Receiving Criticism About Performance.How Others Influence You.Resolving Conflict.Contributing Assertively at Meetings, Continuing to Increase Your Assertiveness.Assertiveness and Change.Assertiveness and Stress.
Additional information
GOR010519676
9780077073770
0077073770
Assertiveness at Work: A Practical Guide to Handling Arkward Situations by Ken Back
Used - Like New
Hardback
McGraw-Hill Education - Europe
1990-10-31
164
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins