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Raving Fans : A Revolutionary Approach to Customer Service By Kenneth Blanchard

Raving Fans : A Revolutionary Approach to Customer Service
by Kenneth Blanchard

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
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Raving Fans : A Revolutionary Approach to Customer Service Summary


With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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Additional information

Sku
GOR001234882
Title
Raving Fans : A Revolutionary Approach to Customer Service
Author
Condition
Very Good
Binding type
Paperback
Publisher
HarperCollins Publishers
Year published
Number of pages
160
ISBN 10
0006530699
ISBN 13
9780006530695
Prizes
N/A
Cover note
Book picture is for illustrative purposes only, actual cover or edition may vary.
Note
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.