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Difficult Conversations In A Week By Martin Manser

Difficult Conversations In A Week by Martin Manser

New RRP £7.99
Condition - Very Good
£4.79
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Summary

Learn in a week, what the experts learn in a lifetime.

Difficult Conversations In A Week Summary

Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps by Martin Manser

Difficult conversations just got easier
How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to.

This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.

Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:

- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them?
- Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.
- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.
- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.
- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.
- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.
- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

About Martin Manser

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organizations including Capita, Department of Education, and Network Rail.

Additional information

GOR009000886
9781473607804
1473607809
Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps by Martin Manser
Used - Very Good
Paperback
John Murray Press
2016-03-10
128
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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