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Five Star Service: How to deliver exceptional customer service (Prentice Hall Business) By Michael Heppell

Five Star Service: How to deliver exceptional customer service (Prentice Hall Business)
by Michael Heppell

Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
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Five Star Service: How to deliver exceptional customer service Summary


This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you * Delight your customers every time * Deliver remarkable results that will keep them coming back for more * Win more customers without spending a fortune * Get repeat orders and referrals from everyone you encounter Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.

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Additional information

Sku
GOR002552369
Title
Five Star Service: How to deliver exceptional customer service (Prentice Hall Business)
Author
Condition
Very Good
Binding type
Paperback
Publisher
Pearson Education Limited
Year published
Number of pages
264
ISBN 10
0273734385
ISBN 13
9780273734383
Prizes
N/A
Cover note
Book picture is for illustrative purposes only, actual cover or edition may vary.
Note
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.