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Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred By Michael Heppell

Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred
by Michael Heppell

Aims to show how to deliver Five Star Service, as an individual and as an organization, and at low cost. This book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spending a fortune; and, get repeat orders and referrals from everyone you encounter.
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Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred Summary


This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he's switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won't break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

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Additional information

Sku
GOR001678926
Title
Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred
Author
Condition
Very Good
Binding type
Paperback
Publisher
Pearson Education Limited
Year published
Number of pages
144
ISBN 10
0273707922
ISBN 13
9780273707929
Prizes
N/A
Cover note
Book picture is for illustrative purposes only, actual cover or edition may vary.
Note
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.