Advances in communications and computing, the advent of the Internet, and the proliferation of high-speed computer networks and servers are producing unprecedented improvements in business collaboration and productivity. Knowledge Workers have become an indispensable resource-the productivity engine of the 21st-century-by using technology to streamline the capture and delivery of organizational knowledge to fellow workers worldwide. COLLECTIVE KNOWLEDGE describes this new Knowledge Workplace, where intellectual capital is a key managed asset and where Web-based collaborative team services, portals for information management and discovery, and broadcast delivery of information to every desktop all help enable constant productivity gains.
Beverley Watters is president of TCE Research Solutions in Toronto. She is also executive editor of Information Highways magazine.