This revised and fully up-dated edition of Operations Management continues to provide students with a clear, well-structured and comprehensive treatment of operations management. It successfully presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work.The changes in this third edition make learning easier and more effective.New features: * Critical Commentaries' in all chapters - a new pedagogical feature which proposes alternative views to those discussed in the chapter;* Worked examples of techniques discussed in the text;* Coverage of ISO 14000;* Enhanced Website to include: separate lecturer and student introductions to each chapter; new, interactive MCQs; answers to casestudy and boxed feature questions from the text;* Chapters 3 Operations Strategy, 8 Process Technology, 13 Supply Chain Management and 21 The Operations Challenge are substantially revised;* Entire book in 4 colour, with more colour photographs and illustrations.Classic Features: * THE authoritative, managerial view of the subject;* Practically orientated - boxed real-life examples of operations management in act