This major textbook has been written to give students a clear, well structured and interesting treatment of operations management. It successfully provides a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. The book is structured around the popular design, planning and control model, but without separating planning from control activities. The improvement activities of operations have been covered in a separate part of the book to reflect the responsibility of operations managers to continually improve the performance of their operations. Throughout the book, service operations are treated with the same level of seriousness as manufacturing operations.
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PART ONE INTRODUCTION 1 Operations management Effective operations management 2 The strategic role and objectives of operations The role of operations function 3 Operations strategy What is strategy? PART TWO DESIGN 4 Design in operations management What is design? 5 The design of products and services The competitive advantage of good design 6 Design of the operations network The network perspective 7 Layout and flow The layout procedure 8 Process technology What is process technology? 9 Job design and work organisation The design of jobs PART THREE PLANNING AND CONTROL 10 The nature of planning and control What is planning and control 11 Capacity planning and control What is capacity? 12 Inventory planning and control What is inventory? 13 Supply chain planning and control What is supply chain planning and control? 14 MRP What is MRP? 15 Just-in-time planning and control What is just-in-time? 16 Project planning and control What is a project? 17 Quality planning and control What is quality and why is it so important? PART FOUR IMPROVEMENT 18 Operations improvement Measuring and improving performance 19 Failure prevention and recovery System failure 20 Total quality management The origins of TQM PART FIVE THE OPERATIONS CHALLENGE 21 The operations challenge The strategy challenge
Operations Management by Prof. Nigel Slack
Prof. Nigel Slack
Used - Like New
Pearson Education Limited
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read, but looks new. The book cover has no visible wear, and the dust jacket is included if applicable. No missing or damaged pages, no tears, possible very minimal creasing, no underlining or highlighting of text, and no writing in the margins.