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People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts By Robert Bolton

People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts
by Robert Bolton

People Skillsis a communication-skills handbook that can help you eliminate all communication problems.
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People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts Summary


A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skillsis a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skillswill show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skillsis filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

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Additional information

Sku
GOR001252596
Title
People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts
Author
Condition
Very Good
Binding type
Paperback
Publisher
Simon & Schuster
Year published
Number of pages
324
ISBN 10
067162248X
ISBN 13
9780671622480
Prizes
N/A
Cover note
Book picture is for illustrative purposes only, actual cover or edition may vary.
Note
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.