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Ready Drafted Credit Control Letters and Forms By Russell Bell

Ready Drafted Credit Control Letters and Forms
by Russell Bell

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Ready Drafted Credit Control Letters and Forms Summary

Ready Drafted Credit Control Letters and Forms by Russell Bell

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Table of Contents


List of letters, forms and documents



1 Credit control systems

Do you need one?

The importance of cash

The cost of credit

Extended credit and liquidity

2 The value of the written word

3 Identifying problems

Early warning signs

Avoiding deficiencies, solving problems

4 Key elements in a credit control system

Getting to know your customer

Applying for references

Obtaining a credit status report

Risk assessment

5 Applying the credit limits agreed

Confiirming terms of credit

Applying your conditions of trading

6 Using your sales documentation

Imposing your terms

Obtaining security for payment

Export sales

7 Creating and maintaining an efficient system

A coordinated system

Fulfilling your customers' expectations

The collection philosophy

8 Building your own structure

A comprehensive system

Eliminating complaints

Isolating excuses

Identifying professional debtors

Be firm but fair

9 Collection methods

Staff training

Chasing by telephone

Reaching agreement

10 Enforcing your rights

Retention of title clauses

Calling in guarantees

11 Going legal

Instructing solicitors

The decision to write off

Enforcing judgment - alternative methods

Bankruptcy and winding-up

12 Alternative medicine

Small companies and service companies

Time for payment

Discounts and penalties

Factoring and invoice discounting

Using collection agencies

Foreign claims



Useful contact addresses and telephone numbers


Additional information

Ready Drafted Credit Control Letters and Forms by Russell Bell
Russell Bell
Used - Very Good
Pearson Education Limited
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.