{"title":"Daniel Mclean","description":null,"products":[{"product_id":"kraus-recreation-and-leisure-in-modern-society-book-daniel-mclean-9781284034103","title":"Kraus' Recreation And Leisure In Modern Society","description":"With a new full-color design with perforated worksheets, the Tenth Edition of Kraus' Recreation and Leisure in Modern Society provides a detailed introduction to the history, developments, and current trends in leisure studies. It addresses contemporary issues facing the recreation and leisure profession and focuses on challenges and opportunities that impact the profession now as well as years from now.  Extensive research into emerging trends helps support the text and provide insights into the future.    Focusing on the ten different types of organizations --ranging from nonprofit community organizations and armed forces recreation to sports management and travel and tourism sponsors -- this classic text text is an invaluable resource for students considering a career in the recreation and leisure industry.  New to the Tenth Edition:      - Discusses how specific trends, such as dramatic shifts in population make-up, the impact of technology, and marketing affect leisure-service systems and the recreation and park professions.    -  Focus on the role of parks and recreation on the health and wellness of our communities as well as means to combat the obesity epidemic in North America.     - Includes new case studies which allow students to apply knowledge of technology in leisure, identify the value and benefits of play, and recognize the changing family structures of our modern society.","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":49874666848529,"sku":"CIN1284034100A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1284034100.jpg?v=1751239875"},{"product_id":"kraus-recreation-and-leisure-in-modern-society-book-daniel-d-mclean-9780763749590","title":"Kraus' Recreation and Leisure in Modern Society","description":"Written for use in undergraduate courses on recreation, parks, and leisure studies, this textbook examines the varied leisure pursuits people engage in, their social and psychological implications, and both the positive and negative outcomes of play. Numerous types of recreation agencies are discussed, including governmental, nonprofit, commercial,","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50292071661841,"sku":"CIN0763749591A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":51329648754961,"sku":"CIN0763749591G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0763749591.jpg?v=1751043095"},{"product_id":"kraus-recreation-and-leisure-in-modern-society-book-daniel-mclean-9780763781590","title":"Kraus' Recreation And Leisure In Modern Society","description":"Written for use in undergraduate courses on recreation, parks, and leisure studies, this textbook examines the varied leisure pursuits people engage in, their social and psychological implications, and both the positive and negative outcomes of play. Numerous types of recreation agencies are discussed, including governmental, nonprofit, commercial,","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50332034498833,"sku":"CIN0763781592G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51322359382289,"sku":"CIN0763781592VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0763781592.jpg?v=1751362101"},{"product_id":"integrated-measurement-kpis-and-metrics-for-itsm-book-daniel-mclean-9781849283830","title":"Integrated Measurement - KPIs and Metrics for ITSM","description":"Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure their current performance in achieving business strategies and objectives. There is a common misconception, however, that KPIs are simple measurements that are easy to create, and that the mere act of this measurement will cause people to change their behaviour and improve their performance without additional intervention. Learn to implement an ITSM KPI management system Integrated Measurement - KPIs and Metrics for ITSM is the third title in a series designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success. Real-world KPI experience Through an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment. The characters are fictitious, but the story comes from the author's own experience and real accounts. Each chapter ends with valuable lessons and conclusions drawn from events in the narrative, giving the reader a wealth of real-world, practical advice on what works, what fails, and the common traps and pitfalls to anticipate and avoid during an implementation project. People with little or no ITIL(R) experience, or even a limited IT background, will find this book interesting, entertaining and, above all, extremely useful in understanding the means to a successful implementation of a KPI management system. \"I really enjoyed it. I couldn't put it down once I had started!\" Dave Jones, Pink Elephant Written by an ITIL \/ ITSM Expert Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel has been involved in the development and delivery of company-focused ITSM courseware, and he is the author of several other titles, including The ITSM Iron Triangle: Incidents, Changes and Problems and No One of Us Is As Strong As All of Us: Services, Catalogs and Portfolios.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50401452392721,"sku":"CIN1849283834G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51054078689553,"sku":"NIN9781849283830","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52456027455761,"sku":"NLS9781849283830","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849283834.jpg?v=1750931260"},{"product_id":"availability-and-capacity-management-in-the-cloud-book-daniel-mclean-9781849285506","title":"Availability and Capacity Management in the Cloud","description":"Cloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of business, financial and technical expertise to make it work effectively. Moreover, organizations often confuse availability with capacity, and assume incorrectly that using cloud services reduces the need to manage these factors. In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean's fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advice on dealing with the challenges organizations face when considering cloud services. Read this book and see how Chris meets the challenge of integrating cloud services with ITSM, and how you can do the same. Learn from the successes. Avoid the mistakes.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51054143471889,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51054146486545,"sku":"NIN9781849285506","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52670647730449,"sku":"NLS9781849285506","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849285500.jpg?v=1751060654"},{"product_id":"release-and-deployment-book-daniel-mclean-9781849287777","title":"Release and Deployment","description":"Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.    In Release and Deployment: An ITSM Narrative Account, we follow the story of the release \u0026amp; deployment process in fictional form.         Product overview Chris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release \u0026amp; deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination.    How can he pacify his new colleagues, avoid getting fired and get the job done?         Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release \u0026amp; deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial.    Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives.    About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.    Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51258608877841,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51258610942225,"sku":"NIN9781849287777","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52487919730961,"sku":"NLS9781849287777","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849287775.jpg?v=1750866857"},{"product_id":"catalogs-services-and-portfolios-book-daniel-mclean-9781849285674","title":"Catalogs, Services and Portfolios","description":"Previously published as No One of Us is as Strong as all of Us. . the use of a story to illustrate both ITIL(R) process basics and the inherent implementation challenges makes this a powerful but quick, easy read. Susan Schellhase, itSMF USA member Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios - An ITSM success story is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behavior. Through his experiences, readers encounter the common challenges faced when implementing change in an IT service management context. The 'tips that would have helped Chris' sections are packed with helpful advice for anyone facing similar challenges. The narrative style of the book helps readers understand how to manage resistance to change and the lack of empathy that often exists between IT and the business it supports. Presenting a realistic overview of an ITSM implementation, the book is equally suitable for newly qualified ITIL professionals and as an inspiration for team discussions. Read this book to learn from Chris's experiences and transform your ITSM project About the author Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52668484452625,"sku":"NLS9781849285674","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53152385270033,"sku":"NIN9781849285674","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781849285674.jpg?v=1762285137"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-daniel-mclean.oembed","provider":"World of Books ","version":"1.0","type":"link"}