{"title":"Darryl S Doane","description":null,"products":[{"product_id":"excuses-excuses-xcuses-book-darryl-s-doane-9780874256147","title":"Excuses, Excuses, Xcuses","description":"Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50365277733137,"sku":"CIN0874256143A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0874256143.jpg?v=1750851174"},{"product_id":"customer-service-activity-book-book-darryl-s-doane-9780814433355","title":"The Customer Service Activity Book","description":"\"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of \"\"sharing the load\"\" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.\"","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51224889196817,"sku":"NIN9780814433355","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52586221175057,"sku":"NLS9780814433355","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814433359.jpg?v=1751076522"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-darryl-s-doane.oembed","provider":"World of Books ","version":"1.0","type":"link"}