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This must-have guide:     Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization   Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49733530616081,"sku":"NGR9781119581499","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49942184460561,"sku":"CIN1119581494VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49942469476625,"sku":"CIN1119581494G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50378142482705,"sku":"CIN1119581494A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1119581494.jpg?v=1750752627"},{"product_id":"the-power-of-understanding-people-rare-book-dave-mitchell-1708677192iev","title":"The Power of Understanding People","description":"2014. 4th Printing. 198 pages. 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Showcasing the synergies between artistic imagination and shrewd political strategy, Beautiful Trouble is for everyone who longs for a more beautiful, more just, more livable world – and wants to know how to get there.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50147746775313,"sku":"CIN1944869093G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50329148686609,"sku":"GOR009929436","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50624554270993,"sku":"CIN1944869093VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50993597022481,"sku":"NIN9781944869090","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":53218278899985,"sku":"NLS9781944869090","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1944869093.jpg?v=1751062658"},{"product_id":"power-of-understanding-yourself-book-dave-mitchell-9781119516330","title":"The Power of Understanding Yourself","description":"Discover your true self and align your life journey around your core beliefs, values and perspective.   Designed as both a companion piece to the author's previous book, The Power of Understanding People, and a stand-alone work, The Power of Understanding Yourself provides readers with a blueprint for examining their true purpose and approach to life and a map for achieving greater personal happiness, professional success and self-awareness.   It explores personal attributes related to interactive style, diving deeper into the concepts from the author's previous book, provides exercises for exploring how to connect your current life status to a desired future state and encourages readers to engage in a deep exploration of their core values, beliefs, mission and vision to become their best self.   •    Find the key to self-discovery and personal development   •    Uncover your true purpose   •    Use helpful exercises to reveal the best you   •    Develop strategies to maximize your potential   The Power of Understanding Yourself is an empowering tool to help you find your best possible self and flourish.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50192895410449,"sku":"CIN1119516331G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50962904482065,"sku":"CIN1119516331VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51020174852369,"sku":"NIN9781119516330","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51156959297809,"sku":"GOR011207115","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1119516331.jpg?v=1751269038"},{"product_id":"live-and-learn-or-die-stupid-book-dave-mitchell-9781425943974","title":"Live and Learn or Die Stupid!","description":"It's Finally Available  Dave Mitchell has spoken to over 120,000 people since he founded this corporate training firm, the Leadership Difference, in 1995. 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After every seminar, Dave would be asked if he had a book. His answer was always a sheepish, No. Until now. Finally, with the release of the book Live and Learn.or Die Stupid , you can experience the content of Dave Mitchell's popular enter-train-ment seminar. 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