{"title":"Donald F Blumberg","description":null,"products":[{"product_id":"managing-high-tech-services-using-a-crm-strategy-book-donald-f-blumberg-9781574443462","title":"Managing High-Tech Services Using a CRM Strategy","description":"As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company.   This book highlights issues and problem-solving applications including:  The correct business model for service and how it differs from a product oriented model   The key factors, elements, and dynamics influencing the success and failure of service organizations   Development, implementation, and rollout of a superior service operation on either a standalone basis or in support of a product or manufacturing business   The integration of service delivery mechanisms and relevant data on a real-time basis   Using CRM databases to measure customer satisfaction and quality   Supporting CRM efforts with state-of-the-art wireless technologies   Estimating the cost of CRM efforts and measuring the results  This volume provides a fresh and incisive look at how to successfully manage service businesses. The author shows you how to rethink the basic service business model and the key operational dynamics in order to optimize your service business, both strategically and tactically, generating significantly increased top line revenues and bottom line profitability. A core element of this overall customer strategy is CRM, which gives you the tools, systems, and infrastructure you need to get and stay ahead in today's hyper competitive business environment.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49573959762193,"sku":"GOR013559055","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1574443461.jpg?v=1750926650"},{"product_id":"managing-service-as-a-strategic-profit-center-book-donald-f-blumberg-9780070061897","title":"Managing Service as a Strategic Profit Center","description":"Step-by-step, this book explains how to develop and run a service operation, market and price service, manage and control the operation, and use advanced technology to enhance productivity.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49849666797841,"sku":"CIN0070061890G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0070061890.jpg?v=1751354940"},{"product_id":"introduction-to-management-of-reverse-logistics-and-closed-loop-supply-chain-pro-book-donald-f-blumberg-9781574443608","title":"Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes","description":"Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse logistics (RL) and closed loop supply chains (CLSC) have garnered growing interest as a way to manage this reverse flow of product in a cost effective way.   Introduction to Management of Reverse Logistics (RL) and Closed Loop Supply Chain(CLSC) Processes provides an overall treatment of CLSC and RL, a qualitative and quantitative presentation of the size and dimensions of the overall market and industry, and a look at future trends. The author discusses key issues and trends in management and operation, strategic, tactical, and operational issues for implementation, and a pragmatic evaluation of the realities of running a CLSC or an RL business.  Since most supply chains are not designed to handle reverse materials flows effectively, this is a crucial resource for managers who wish to ensure a smooth flow of materials while extracting the maximum value from returned and end-of-life goods.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50134462660881,"sku":"CIN1574443607G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1574443607.jpg?v=1750799141"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-donald-f-blumberg.oembed","provider":"World of Books ","version":"1.0","type":"link"}