{"title":"Donna Cutting","description":null,"products":[{"product_id":"celebrity-experience-book-donna-cutting-9780470174012","title":"The Celebrity Experience","description":"The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. 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Put the ideas in this book into action and you'll fascinate your customers with red carpet service.\" --Sally Hogshead, author of \u003ci\u003eFascinate\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e  \u003cbr\u003e \u003ci\u003e501 Ways to Roll Out the Red Carpet for Your Customers\u003c\/i\u003e is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.\u003cbr\u003e  \u003cbr\u003e \u003ci\u003e501 Ways to Roll Out the Red Carpet for Your Customers\u003c\/i\u003e will give you helpful tips to: \u003cul\u003e \u003cli\u003eMake \"red-carpet service\" a first and lasting impression\u003c\/li\u003e \u003cli\u003eGet your team \"red-carpet ready\"\u003c\/li\u003e \u003cli\u003eInspire positive word-of-mouth by delivering wow\u003c\/li\u003e \u003cli\u003eHandle service recovery with style\u003c\/li\u003e \u003cli\u003eEmploy creative marketing ideas and social media savvy\u003c\/li\u003e \u003c\/ul\u003e Using the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel--just roll out the red carpet!\u003cbr\u003e \u003cbr\u003e  \u003c\/div\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49638383976721,"sku":"GOR013092474","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50397753049361,"sku":"CIN1632650231G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52812450890001,"sku":"CIN1632650231VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":53348038213905,"sku":"CIN1632650231A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1632650231.jpg?v=1750895425"},{"product_id":"employees-first-book-donna-cutting-9781632652003","title":"Employees First!","description":"\"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty.\"- Jeffrey W. Hayzlett  The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers.  How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course.  Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.   Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.   Employees First! will help you:   Provide Your Team with a Sense of Purpose Cultivate Kindness and Compassion at Work Improve Informational, Interpersonal, and Inspirational Communication Encourage Diversity and Inclusion Compensate Fairly without Breaking the Bank Keep Your Remote Team Connected","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49746460082449,"sku":"NGR9781632652003","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50113218150673,"sku":"CIN1632652005G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50190073987345,"sku":"GOR013883989","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50251280089361,"sku":"CIN1632652005VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1632652005.jpg?v=1750720546"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-donna-cutting.oembed","provider":"World of Books ","version":"1.0","type":"link"}