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Organizations can thereby lose a good part of their competitive advantage. The tsunami of \"boomer\" retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successions--not to mention commonplace promotions and transfers--all of which involve the loss of essential expertise.  Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep smarts--the organization's critical, experience-based knowledge--before it's too late. Now, with coauthor Gavin Barton, the authors share a comprehensive approach to doing just that. 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