{"title":"Eduardo J Estrada","description":null,"products":[{"product_id":"sorry-about-the-wait-book-eduardo-j-estrada-9798215933152","title":"Sorry About the Wait","description":"\u003cp\u003eAre you tired of hearing the phrase Sorry about the wait from service staff? Do you want to accelerate the time from order to service delivery while also improving customers' experience? If so, then SORRY ABOUT THE WAIT is the book for you.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIn this practical guide, experienced industrial engineer, Eduardo J. Estrada, shares proven Lean Manufacturing concepts and tools that can be applied to hospitality and small business processes to reduce wait times and enhance customer satisfaction. With a simple and easy-to-follow approach, this book encourages readers to start with the basics and build their way up.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eEach tool and technique are explained in detail, with examples of how they can be applied. Whether you are a small business owner or a hospitality professional, this book will help you achieve your goals and create a culture of continuous improvement.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eSome of the key topics covered in this book include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstanding the importance of wait times and customer experience\u003c\/li\u003e\n\u003cli\u003eIdentifying and eliminating waste in your processes\u003c\/li\u003e\n\u003cli\u003eStreamlining your operations for efficiency\u003c\/li\u003e\n\u003cli\u003eImplementing visual management and standard work\u003c\/li\u003e\n\u003cli\u003eCreating a culture of continuous improvement\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDon't wait any longer to improve your business operations and enhance your customers' experience.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eOrder SORRY ABOUT THE WAIT today and start putting these tools and techniques into practice.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eShare your journey and successes with your team, and together, you can create a culture of continuous improvement that will benefit your business and your customers alike.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49589730345233,"sku":"GOR013111339","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/B0C2BVJZL8.jpg?v=1750904801"},{"product_id":"f-word-advantage-book-eduardo-j-estrada-9798215100622","title":"The F... Word Advantage","description":"\u003cp\u003eAre you tired of dealing with frustrating situations in your business? Do you want to turn those frustrations into opportunities for growth and success? Then this book is for you.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIn The F... Word Advantage, we explore the concept of frustration and how it can be transformed into a powerful tool for improving your business. As a lean manufacturing professional, the author has seen firsthand how frustration can be turned into a catalyst for continuous improvement.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eThis book is your guide to understanding the psychology of frustration and learning how to analyse customer feedback to identify areas for improvement. You'll discover how to apply the principles of lean manufacturing to eliminate waste and increase efficiency, leading to higher-quality products and more satisfied customers.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eThrough examples and practical advice, this book will review you how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify and prioritise customer frustrations\u003c\/li\u003e\n\u003cli\u003eAnalyse customer feedback to get valuable data and insights\u003c\/li\u003e\n\u003cli\u003eIdeate solutions using lean manufacturing techniques and design thinking\u003c\/li\u003e\n\u003cli\u003eImplement changes that improve your business processes\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBy the end of this book, you'll have the tools and knowledge you need to transform frustration into a competitive advantage for your business. You'll become a superstar within your team and be highly valued for your contributions.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eDon't let frustration hold you back. Buy The F... Word Advantage today and discover the power of turning frustration into success \u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":52109923975441,"sku":"GOR013859228","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9798215100622.jpg?v=1757131733"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-eduardo-j-estrada.oembed","provider":"World of Books ","version":"1.0","type":"link"}