{"title":"Heather Prendergast","description":null,"products":[{"product_id":"front-office-management-for-the-veterinary-team-2e-book-heather-prendergast-9780323261852","title":"Front Office Management for the Veterinary Team, 2e","description":"\u003cp\u003eLearn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team  \u003cb\u003eFront Office Management for the Veterinary Team, 3\u003csup\u003erd\u003c\/sup\u003e Edition \u003c\/b\u003ecovers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks \u003c\/p\u003e\u003cul\u003e\n\u003cb\u003e\u003cli\u003eUPDATED  Chapters\u003c\/li\u003e\u003c\/b\u003e \u003cb\u003einclude the most current information\u003c\/b\u003e on team leadership, veterinary ethics and legal issues, human resources, and finance management.\u003cli\u003e\n\u003cb\u003eUPDATED  Coverage of technology and procedures\u003c\/b\u003e includes new computer screen shots and new photos.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eComprehensive coverage of front office skills\u003c\/b\u003e includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eReview questions and suggested activities\u003c\/b\u003e reinforce important concepts presented in each chapter.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCoverage of clinical assisting\u003c\/b\u003e ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003eVeterinary Ethics and Legal Issues\u003c\/i\u003e chapter\u003c\/b\u003e helps you protect the practice, and run an office based on ethical principles.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAn Evolve companion website\u003c\/b\u003e lets you practice front office tasks with exercises in bookkeeping\/accounts receivable, appointment management, and charting.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDownloadable working forms\u003c\/b\u003e offer practice in completing sample checks, laboratory forms, and incident reports.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInformation on electronic banking and tax forms\u003c\/b\u003e ensures that you adhere to the latest financial guidelines.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInformation on security in office communication \u003c\/b\u003ecovers the most current methods of safe, electronic communication.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003ci\u003ePractice Point\u003c\/i\u003e boxes\u003c\/b\u003e highlight practical information to remember while on the job.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eVeterinary Hospital Managers Association (VHMA) Critical?Competencies\u003c\/b\u003e are highlighted in each chapter.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cb\u003e\u003cli\u003eNEW  Strategic Planning chapter\u003c\/li\u003e\u003c\/b\u003e discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. \u003cli\u003e\n\u003cb\u003eNEW  The Leadership Team chapter\u003c\/b\u003e discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee?engagement.?\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eNEW  Standard Operating Procedures\u003c\/b\u003e provides a checklist of important tasks associated with that chapter that must be addressed\/completed in the veterinary practice setting.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":49874106712337,"sku":"CIN032326185XA","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50281776775441,"sku":"CIN032326185XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52733082140945,"sku":"CIN032326185XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/032326185X.jpg?v=1751357480"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-heather-prendergast.oembed","provider":"World of Books ","version":"1.0","type":"link"}