{"title":"Jay Kandampully","description":"\u003cp\u003eDelve into the world of Jay Kandampully, exploring customer experience and service management. Discover insights on hospitality, branding, and creating customer-centric strategies for business success. Browse now!\u003c\/p\u003e","products":[{"product_id":"service-management-principles-for-hospitality-and-tourism-book-jay-kandampully-9781524969509","title":"Service Management Principles for Hospitality and Tourism","description":"Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49779386810641,"sku":"CIN1524969508G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52516354162961,"sku":"NLS9781524969509","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1524969508.jpg?v=1750861368"},{"product_id":"services-management-book-jay-kandampully-9780131916548","title":"Services Management","description":"For Services Management\/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management.     This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts — operations, marketing and human resources — all of which are capable of being effectively incorporated into all hospitality operations. The book’s focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today — including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial — in selling services, hospitality enterprises are `selling’ personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book — ones that have proven so effective in other service sectors.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50344310079761,"sku":"CIN0131916548G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0131916548.jpg?v=1751356417"},{"product_id":"service-management-in-health-and-wellness-services-book-jay-kandampully-9781465208231","title":"Service Management in Health and Wellness Services","description":"Today, more than ever before, people desire to look and feel better, to slow the effects of aging, manage stress, and\/or prevent age related illness. This growing social phenomenon is the so called wellness generation.    Service Management in Health and Wellness Services examines the growing significance of the wellness concept as a feature of the health care industry. This new paradigm shift in the composition of health care and the subsequent changes in the needs and expectations of health care customers are transforming health care into a largely customer-driven service sector.    Designed specifically for practitioners and students in the health and wellness industry, Service Management in Health and Wellness Services addresses various aspects from a services management perspective. In doing so, the publication reinforces that service management approaches can be used to effectively manage health and wellness services to provide customers with superior service and value. Those who conceptualize and manage the health care offering as essentially a ‘service’ offering will gain an advantage in the understanding of, and ability to deliver, service excellence. These concepts cover the full gamut of the health service and wellness industry – including operations, marketing, human resources, and more.    Service Management in Health and Wellness Services provides a detailed account of the critical services-management concepts that have direct application in the health and wellness industry. Using case examples, each chapter seeks to illustrate how these concepts can be used effectively to gain customer loyalty, achieve market leadership in the health and wellness industry.    Service Management in Health and Wellness Service:      Uniquely reflects an alchemic shift of management concept in health service and will be of interest to practitioners, and to those involved in teaching, or students on any of the increasing number of health service and wellness management programs. Examines the wellness concept paradigm shift and the subsequent changes in the needs and expectations of health care customers. Describes the burgeoning use of technology that empowers health service providers to serve customers globally through multiple channels. Argues that future arrangements for health care must provide management of both wellness and illness, according to their prominence throughout the various stages of one’s life span. Provides a detailed account of the critical service management concepts that have direct application in the health and wellness industry. Illustrates how service management concepts can be used effectively to gain customer loyalty, and achieve market leadership in the health and wellness industry.","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50376159985937,"sku":"CIN1465208232A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52125308879121,"sku":"NLS9781465208231","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1465208232.jpg?v=1750715463"},{"product_id":"service-management-and-marketing-principles-book-jay-kandampully-9781032749655","title":"Service Management and Marketing Principles","description":"This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success of all enterprises seeking competitive advantage through enhanced customer experience.  This book analyses management and marketing challenges in the service and experience economy and provides insights into how marketers and managers can strike a balance between supply, demand, price, and quality and leverage technology for operational efficiency and to better manage customer service and expectations. Through the coverage of critical foundational topics, from how value is created; the evolution of global economies from goods, services to experiences; foundations of customer-centric management; managing service workers; integrating human touch with high-tech service; and many others, the authors provide a holistic understanding of management in a complex, globally interconnected world.   This book will be useful for students, researchers, and instructors of business management, marketing, commerce, and economics. It will also be of interest to professionals working in healthcare, retail, financial services, government hospitality, leisure, tourism, and other services.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50698928718097,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":50698931536145,"sku":"NGR9781032749655","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52615230587153,"sku":"NLS9781032749655","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53558387310865,"sku":"NIN9781032749655","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1032749652.jpg?v=1751268614"},{"product_id":"service-management-principles-for-hospitality-tourism-in-the-age-of-digital-tech-book-jay-kandampully-9781915097705","title":"Service Management Principles for Hospitality \u0026 Tourism in the Age of Digital Technology","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51216171270417,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51216173629713,"sku":"NGR9781915097705","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52665416417553,"sku":"NLS9781915097705","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1915097703.jpg?v=1751250807"},{"product_id":"service-management-book-jay-kandampully-9781461415534","title":"Service Management","description":"This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52332309610769,"sku":"NLS9781461415534","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781461415534.jpg?v=1758151213"},{"product_id":"customer-experience-management-enhancing-experience-and-value-through-service-ma-book-jay-kandampully-9781465241078","title":"Customer Experience Management: Enhancing Experience and Value through Service Management","description":"Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52456334328081,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52456335147281,"sku":"NLS9781465241078","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781465241078.jpg?v=1759377013"},{"product_id":"service-management-and-marketing-principles-book-jay-kandampully-9781032603704","title":"Service Management and Marketing Principles","description":"This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success of all enterprises seeking competitive advantage through enhanced customer experience.  This book analyses management and marketing challenges in the service and experience economy and provides insights into how marketers and managers can strike a balance between supply, demand, price, and quality and leverage technology for operational efficiency and to better manage customer service and expectations. Through the coverage of critical foundational topics, from how value is created; the evolution of global economies from goods, services to experiences; foundations of customer-centric management; managing service workers; integrating human touch with high-tech service; and many others, the authors provide a holistic understanding of management in a complex, globally interconnected world.   This book will be useful for students, researchers, and instructors of business management, marketing, commerce, and economics. It will also be of interest to professionals working in healthcare, retail, financial services, government hospitality, leisure, tourism, and other services.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52598101442833,"sku":"NLS9781032603704","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53656554176785,"sku":"NIN9781032603704","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781032603704.jpg?v=1761075463"},{"product_id":"service-management-book-jay-kandampully-9781489995773","title":"Service Management","description":"This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52675399549201,"sku":"NLS9781489995773","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781489995773.jpg?v=1762301815"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-jay-kandampully.oembed","provider":"World of Books ","version":"1.0","type":"link"}