{"title":"Jenny Dugmore","description":null,"products":[{"product_id":"achieving-bs-15000-making-metrics-work-book-jenny-dugmore-9780580446382","title":"Achieving BS 15000 - Making Metrics Work","description":null,"brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49582082425105,"sku":"GOR013540402","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0580446387.jpg?v=1751199077"},{"product_id":"achieving-iso-iec-20000-keeping-the-service-going-book-jenny-dugmore-9780580446405","title":"Achieving ISO\/IEC 20000 - Keeping the Service Going","description":"This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO\/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51004214116625,"sku":"NIN9780580446405","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0580446409.jpg?v=1751230343"},{"product_id":"achieving-iso-iec-20000-the-differences-between-bs-15000-and-iso-iec-20000-book-jenny-dugmore-9780580473487","title":"The Achieving ISO\/IEC 20000 - The Differences Between BS 15000 and ISO\/IEC 20000","description":"Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO\/IEC 20000 standard. ISO\/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO\/IEC 20000 and BS 15000, for both Parts 1 and 2.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":52736079331601,"sku":"NIN9780580473487","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780580473487.jpg?v=1763405799"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-jenny-dugmore.oembed","provider":"World of Books ","version":"1.0","type":"link"}