{"title":"John P Wilson Phd","description":null,"products":[{"product_id":"call-centre-training-handbook-book-john-p-wilson-phd-9780749450885","title":"The Call Centre Training Handbook","description":"The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development.  The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49553407541521,"sku":"GOR006249594","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50481560486161,"sku":"CIN0749450886VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52120813011217,"sku":"NLS9780749450885","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749450886.jpg?v=1751105791"},{"product_id":"countertransference-in-the-treatment-of-ptsd-book-john-p-wilson-phd-9780898623697","title":"Countertransference in the Treatment of PTSD","description":"It is now widely recognized that mental health professionals who work with trauma victims are themselves at risk for powerful countertransference reactions (CTRs), vicarious victimization, and stress-related burnout. This volume is the first book in the field of traumatic stress studies to systematically examine the unique role of countertransference processes in psychotherapy outcome. Emphasizing the need for carefully deliberated action, this volume offers vital new insights into the victim-healer relationship and presents detailed techniques to promote awareness of affective reactions for anyone working with sufferers of PTSD and its comorbid conditions such as anxiety, depression, and substance abuse.   Part I introduces readers to theoretical and conceptual foundations of countertransference in post-traumatic therapies. Illustrated with case examples, the relationship of empathic strain to countertransference and two types of therapist defenses are examined. Chapters in Part II discuss countertransference issues that arise in the treatment of victims of sexual, physical, and emotional abuse, including survivors of rape and early childhood trauma; children traumatized by urban violence; patients with multiple personality disorder; and acutely traumatized children.  Part III examines therapists' reactions in work with victims of war trauma, civil violence, and political oppression, as well as other groups whose trauma must be understood in specific cultural and historical context. Explicit examples of avoidant and overidentification responses are presented. Finally, Part IV expands the discussion of trauma and countertransference to survivors of both direct and indirect trauma, such as that of rescue workers who, during natural disasters, are exposed to the threat of the disaster and the plight of those they attempt to help. Throughout, case vignettes illustrate the signs and symptoms of trauma-specific CTRs as they unfold during treatment. The roles through which clinicians can successfully engage survivors are also detailed.   Rich with explicit suggestions for providing compassionate and intelligent care, this insightful volume is ideal for psychotherapists, psychologists, and other mental health professionals working with people suffering from PTSD. Similarly, Countertransference in the Treatment of PTSD is a valuable classroom text for courses dealing with the treatment of trauma victims and its implications for psychotherapists.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50365996433681,"sku":"CIN0898623693G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50407052902673,"sku":"CIN0898623693VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":53251479830801,"sku":"NIN9780898623697","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0898623693.jpg?v=1750948007"},{"product_id":"development-of-nottingham-s-railways-book-john-p-wilson-phd-9780950486161","title":"The Development of Nottingham's Railways","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50921461580049,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50921461678353,"sku":"GOR009926114","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0950486167.jpg?v=1750851529"},{"product_id":"human-adaptation-to-extreme-stress-book-john-p-wilson-9780306428739","title":"Human Adaptation to Extreme Stress","description":"This book is one additional indication that a new field of study is emerging within the social sciences, if it has not emerged already. Here is a sampling of the fruit of a field whose roots can be traced to the earliest medical writings in Kahun Papyrus in 1900 B.C. In this document, according to Ilza Veith, the earliest medical scholars described what was later identified as hysteria. This description was long before the 1870s and 1880s when Char- cot speculated on the etiology of hysteria and well before the first use of the term traumatic neurosis at the turn of this Century. Traumatic stress studies is the investigation of the immediate and long-term psychosocial consequences of highly stressful events and the factors that affect those consequences. This definition includes three primary elements: event, conse- quences, and causal factors affecting the perception of both. This collection of papers addresses all three elements and collectively contributes to our understanding and appreciation of the struggles of those who have en- dured so much, often with little recognition of their experiences.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52134464848145,"sku":"NLS9780306428739","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780306428739.jpg?v=1757541780"},{"product_id":"empathy-in-the-treatment-of-trauma-and-ptsd-book-john-p-wilson-phd-9781138871571","title":"Empathy in the Treatment of Trauma and PTSD","description":"Empathy in the Treatment of Trauma and PTSD examines how professionals are psychologically impacted by their work with trauma clients. A national research study provides empirical evidence, documenting the struggle for professionals to maintain therapeutic equilibrium and empathic attunement with their trauma clients. Among the many important findings of this study, all participants reported being emotionally and psychologically affected by the work, often quite profoundly leading to changes in worldview, beliefs about the nature of humankind and the meaning of life.  John P. Wilson and Rhiannon Thomas set out to understand how to heal those who experience empathic strain in the course of their professional specialization. The data included in the book allows for the development of conceptual dynamic models of effective management of empathic strain, which may cause vicarious traumatization, burnout and serious countertransference processes.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52615063830801,"sku":"NLS9781138871571","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781138871571.jpg?v=1761522963"},{"product_id":"empathy-in-the-treatment-of-trauma-and-ptsd-book-john-p-wilson-phd-9780415947589","title":"Empathy in the Treatment of Trauma and PTSD","description":"Empathy in the Treatment of Trauma and PTSD examines how professionals are psychologically impacted by their work with trauma clients. A national research study provides empirical evidence, documenting the struggle for professionals to maintain therapeutic equilibrium and empathic attunement with their trauma clients. 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