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It is with this in mind that we are republishing this volume now in an affordable, modern, high-quality edition complete with a specially-commissioned new introduction on poultry farming.","brand":"WoB","offers":[{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49605776736529,"sku":"GOR013122858","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49723943223569,"sku":"CIN0814477771G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49972469727505,"sku":"GOR004942896","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50363239072017,"sku":"CIN0814477771VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52173065847057,"sku":"GOR010989624","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":53627704246545,"sku":"CIN0814477771A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814477771.jpg?v=1751170685"},{"product_id":"tales-of-knock-your-socks-off-service-book-kristin-j-anderson-9780814479711","title":"Tales of Knock Your Socks Off Service","description":"This text tells 101 stories of memorable customer service. 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Modern Misogyny examines contemporary anti-feminism in a \"post-feminist\" era. It considers the widespread notion that the feminist movement has ended, in large part because the work of feminism has been completed. In fact, the argument goes, women have been so successful in achieving equality, it is now men who currently are at risk of becoming irrelevant and unnecessary. These sentiments make up modern anti-feminism. Modern Misogyny argues that equality has not been fully achieved and that anti-feminism is now packaged in a more palatable, but stealthy form. This book addresses the nature, function, and implications of modern anti-feminism in the United States.  Modern Misogyny explores the landscape of popular culture and politics, emphasizing relatively recent moves away from feminist activism to individualism and consumerism where \"self-empowerment\" represents women's progress. It also explores the retreat to traditional gender roles after September 11, 2001. It interrogates the assumption that feminism is unnecessary, that women have achieved equality, and therefore those women who do insist on being feminists want to get ahead of men. Finally, it takes a fresh look at the positive role that feminism plays in today's \"post-feminist\" era, and how feminism does and might function in women's lives.   Post-feminist discourse encourages young women to believe that they were born into a free society, so if they experience discrimination, it is an individual, isolated problem that may even be their own fault. Modern Misogyny examines that rendering of feminism as irrelevant and as the silencing and marginalizing of feminists. 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By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. 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In the political climate that gave rise to and resulted in Donald Trump's presidency, confusion, rage, and feelings of victimization linger among those who felt empowered by the validation felt with him into office--feelings that existed and will continue to exist independently of the former president himself.   Enraged, Rattled, and Wronged confronts psychological entitlement in its many forms or related attributes, such as narcissism, to expose the ugly truths at the heart of this phenomenon. In exploring how members of advantaged groups come to understand their belief in their own worthiness relative to those in disadvantaged groups, expert psychologist Kristin J. Anderson channels her research and expertise in prejudice and discrimination to ask critical questions of the current political and social climate. What happens to entitled people when they feel pushed aside? 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Citing historical moments such as the rage of whites directed at newly freed African Americans in the South during Reconstruction and the anger of the entitled when women have attempted to control their reproduction, Anderson traces this phenomenon over time and delineates the link between individual-level processing of psychological deservingness and macro-level problems that impede equality, concluding with a call for action for to dominant group members to join the vibrant movements for social progress that have emerged in recent years.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":50999847092497,"sku":"NIN9780197578438","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51134417076497,"sku":"CIN0197578438VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0197578438.jpg?v=1772274992"},{"product_id":"benign-bigotry-book-kristin-j-anderson-9781009244091","title":"Benign Bigotry","description":"Benign Bigotry delves into the multifaceted landscape of prejudice, spanning academic and scientific research, popular culture, and contemporary politics. At its core lies the concept of subtle prejudice-a pervasive, often unconscious bias in race, gender, and sexuality. Through meticulous analysis and the author's own experience serving eight years on the Police Oversight Board, this book exposes seven seemingly harmless cultural myths that perpetuate inequality. It also confronts prejudices against women and LGBTQ+ individuals, offering concrete strategies to dismantle entrenched beliefs. Designed as a textbook for undergraduate and graduate classes, yet accessible to the educated lay reader, each chapter caters to those interested in psychology, sociology, business, and education.  With a valuable new chapter on systemic inequality, updated real-life examples, and engaging with the exploration of empirical research on discrimination and prejudice emerging since 2009, this second edition is not to be missed.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51012351590673,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51012354048273,"sku":"NIN9781009244091","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52071659766033,"sku":"CIN1009244094G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52657951736081,"sku":"NLS9781009244091","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1009244094.jpg?v=1751332407"},{"product_id":"benign-bigotry-book-kristin-j-anderson-9781009244060","title":"Benign Bigotry","description":"While overt prejudice is now much less prevalent than in decades past, subtle prejudice - prejudice that is inconspicuous, indirect, and often unconscious - continues to pervade our society. 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