{"title":"Laurie Guest","description":null,"products":[{"product_id":"wrapped-in-stillness-book-laurie-guest-9781935766872","title":"Wrapped in Stillness","description":"Whether you want to simply recapture your inner peace in the midst of a hectic life, or do some soul searching over pending decisions, a retreat can be a life-changing solution. Wrapped In Stillness is the ideal companion and confidante to take along on your personal retreat. Author Laurie Guest gently guides you through the process with thought-provoking questions and keen insights gleaned from years of personal journeys. The wit and wisdom she shares in her personal stories will ignite your own memories and stories, causing you to reflect upon your life and move toward the future you desire. Guest says, Whatever time you have to spare is enough. Whatever location you choose is fine. All that matters is that you give yourself permission to go. Wrapped In Stillness offers you the flexibility to create a retreat that is just right for you.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50395126235409,"sku":"CIN1935766872G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51056302620945,"sku":"NIN9781935766872","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51874702622993,"sku":"CIN1935766872VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1935766872.jpg?v=1751413735"},{"product_id":"10c-decision-book-laurie-guest-9781941478813","title":"The 10c Decision","description":"\u003cp\u003eWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e In this short, easy-to-read book, Guest shares the insights she gained in each phase of her working life. During every endeavor, she remained committed to providing great service to every customer\/patient\/guest she encountered. She has also collected quite a few examples through the years that prove each of her points in a relatable fashion. The 10  Decision: How Small Change Pays Off Big shares 11 guiding principles of customer service, as well as techniques to attract and keep new customers in a way that doesn't have to cost a fortune.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e In each chapter, you'll find a lesson that takes a deeper dive into the attributes that can help you achieve great reviews and success simply by improving your guest encounter points.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51055602172177,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51055604826385,"sku":"NIN9781941478813","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1941478816.jpg?v=1751156129"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-laurie-guest.oembed","provider":"World of Books ","version":"1.0","type":"link"}