{"title":"Lee Gardenswartz","description":null,"products":[{"product_id":"emotional-intelligence-for-managing-results-in-a-diverse-world-book-lee-gardenswartz-9780891062554","title":"Emotional Intelligence for Managing Results in a Diverse World","description":"Harness the power of human emotions to leverage the differences people bring to the workplace.Encountering generational, cultural, language, and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement, and low morale result.Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, Emotional Intelligence for Managing Results in a Diverse World brings together a unique combination - the key principles of emotional intelligence and the fundamentals of diversity and difference.  With practical how-tos, action tips, assessment tools, and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders, and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication, and conflict resolution skills that produce hard results in business.Emotional Intelligence for Managing Results in a Diverse World delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and a more effective organization.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49905298866449,"sku":"CIN0891062556G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0891062556.jpg?v=1751108614"},{"product_id":"global-diversity-desk-reference-book-lee-gardenswartz-9780470571064","title":"The Global Diversity Desk Reference","description":"Written by a team of experts in the field of workplace diversity, The Global Diversity Desk Reference offers a strategic approach for international organizations that want to succeed in the worldwide marketplace by maximizing the potential of all their employees. You'll discover how to increase effectiveness in managing diversity at three levels--the individual, interpersonal, and organizational. You'll also get the practical tools, concrete suggestions, and pragmatic methods you need to successfully manage a global workforce and create and align organizational systems, policies, and practices with the requirements of an international workforce.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49958840303889,"sku":"CIN0470571063G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51002680443153,"sku":"NIN9780470571064","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52489622552849,"sku":"NLS9780470571064","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0470571063.jpg?v=1750910777"},{"product_id":"managing-diversity-in-health-care-book-lee-gardenswartz-9780787940416","title":"Managing Diversity in Health Care","description":"Cultural Diversity as a Strategic Advantage    This insightful and practical work should be required reading formanagers, physicians, nurses, allied health caregivers, and supportstaff, in order to overcome barriers to communication and change indealing with an increasingly complex patient and employee base. Ihighly Andorse this excellent book written by these outstandingauthors.    --Donald R. Oxley, vice president and executive director, KaiserPermanente    As reflected in new cultural competency requirements for healthcare organizations, sensitivity to and understanding of culturaldiversity have become mandatory for health care professionals.However, most health care professionals have little or no trainingon how to deal with the challenges of cultural diversity. WithManaging Diversity in Health Care, you'll learn effectivestrategies fundamental to creating a culturally diverse health careorganization.    This essential handbook provides you with the necessary knowledgeand tools to become more responsive to culturally diverse patientand staff populations. The authors show how to build diverse teams,deal with the thorny issues of prejudice and bias, and communicateeffectively within a diverse health care setting.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50329456902417,"sku":"CIN0787940410VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52146964463889,"sku":"NLS9780787940416","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0787940410.jpg?v=1750914387"},{"product_id":"diverse-teams-at-work-book-lee-gardenswartz-9781586440367","title":"Diverse Teams at Work","description":"Strategies for making differences in work teams an asset, not a liability are provided in this practical guide. Team members are helped to understand and make the most of their differences and to overcome barriers to achievement that are sometimes the result of diversity. More than 50 worksheets provide teams, team leaders, trainers, and consultants with processes, guidance, and tools to learn how to diversify groups while building relationships. An appendix provides an annotated list of resources, including books, training activities, and videos that are helpful in developing group members and training team leaders.\u003cbr\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50392169611537,"sku":"CIN1586440365G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50392171839761,"sku":"CIN1586440365VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51730959499537,"sku":"GOR003870086","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1586440365.jpg?v=1751342853"},{"product_id":"what-it-takes-book-lee-gardenswartz-9780385238205","title":"What It Takes","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50465854128401,"sku":"CIN0385238207G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0385238207.jpg?v=1751039610"},{"product_id":"managing-diversity-book-lee-gardenswartz-9781586441562","title":"Managing Diversity","description":"In today's work force - where change is the only constant and a growing number of cultures have become demanding influences - business leaders must be able to harness the resources of such human diversity. Workers from different racial and ethnic backgrounds, along with the fierce competition that businesses now face, make cultural diversity a critical issue and an undeniable resource. By the turn of the century, 70 percent of new entrants to the work force will be women and minorities, and only 30 percent will be white, American-born males. Lee Gardenswartz and Anita Rowe give you a guide to dealing with the unprecedented challenges of being a part of a culturally expanding work force. The authors show you how to improve the level of efficiency in your organization through effective cross-cultural communication. Managing Diversity shows how to conduct a diversity audit in your organization to design the most effective program for your needs, create a corporate culture that embraces diversity to maximize the potential of your work force, build cohesive multicultural work teams, design interesting meetings that work for everyone, and hire, train, and promote a diverse work force. You'll also find worksheets, activities, and charts to help you implement the ideas presented. These aids follow each significant issue and give you an idea where you stand now and how to improve. Managing Diversity helps you see why understanding the vast array of values and backgrounds in the work force is crucial and gives you the information, tools, and techniques necessary to bring the experience of those backgrounds to the job. You'll find everything you need to convey the power of a rapidly changing workforce to your organization.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52484305256721,"sku":"NLS9781586441562","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":52816655024401,"sku":"CIN1586441566G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781586441562.jpg?v=1759856082"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-lee-gardenswartz.oembed","provider":"World of Books ","version":"1.0","type":"link"}