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Through vivid examples involving organizations ranging from Mercedes-Benz, Disney, Kia, Kennedy Center, Zappos, and other Fortune 500 companies, Arussy presents his proven methodology to improve `change resilience' and help leaders and their employees embrace change with passion and excitement for business success.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49515173216529,"sku":"GOR010029545","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53139356057873,"sku":"GOR014769784","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1912555247.jpg?v=1767435161"},{"product_id":"exceptionalize-it-book-lior-arussy-9780982664827","title":"Exceptionalize It!","description":"Why is exceptionalism so important now? Thee answer is quite simple. You have no other choice. Meeting expectations is no longer sufficient. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performance. And ultimately, your commitment to excellence requires it. This is a manifesto of how to rise up to the exceptional performance within organizations and us as individuals. It is a wake-up call to stop accepting mediocrity and average performance. And yes, these pages will be a mirror that may reveal an inconvenient truth. While respecting your achievements to date, staying relevant requires you to constantly examine the simple question: Are You Exceptional?","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49641096085777,"sku":"GOR006718398","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50098393284881,"sku":"CIN0982664826G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0982664826.jpg?v=1751441680"},{"product_id":"exceptionalize-it-book-lior-arussy-9780982664841","title":"Exceptionalize It!","description":"Why is exceptionalism so important now? Thee answer is quite simple. You have no other choice. Meeting expectations is no longer sufficient. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performance. And ultimately, your commitment to excellence requires it. This is a manifesto of how to rise up to the exceptional performance within organizations and us as individuals. It is a wake-up call to stop accepting mediocrity and average performance. And yes, these pages will be a mirror that may reveal an inconvenient truth. 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In particular, we devote one chapter each to Barrier and Cliquet Options - and comparisons to quotes found in the OTC market.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49656509202705,"sku":"GOR006903853","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50376851849489,"sku":"CIN098266480XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51255477895441,"sku":"NIN9780982664803","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52487975567633,"sku":"NLS9780982664803","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52815240364305,"sku":"CIN098266480XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/098266480X.jpg?v=1750982022"},{"product_id":"experience-book-lior-arussy-9781578203062","title":"The Experience","description":"An important read for all company managers who value their customers. 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It is based on realizing that the key to the  future customer experience is well rooted in the way old neighborhood stores used to deliver personal service, one customer at a time, one experience at a time.","brand":"WoB","offers":[{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49661371285777,"sku":"GOR013716923","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49975131570449,"sku":"GOR002408031","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52485201821969,"sku":"NLS9781578203062","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53083542782225,"sku":"NIN9781578203062","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1578203066.jpg?v=1751245724"},{"product_id":"next-is-now-book-lior-arussy-9781501171451","title":"Next Is Now","description":"\u003cb\u003eOne of the world's leading authorities on customer-centric business transformation, Lior Arussy--founder and CEO of the global consulting firm Strativity Group--offers \u003c\/b\u003e\u003cb\u003ea revolutionary, yet pragmatic guide to not only managing change, but driving and thriving in a world of cataclysmic explosions of information and technology (Joseph Michelli, #1\u003ci\u003e New York Times\u003c\/i\u003e bestselling author of \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e).\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eThe old business model of adapting to change for continued success is dead. Change is the new normal. There are no more periods of stability and predictability. There is only change. This continuous upheaval can undercut morale, decrease productivity and decimate profits, or it can be a game-changing opportunity. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eNext Is Now\u003c\/i\u003e, Lior Arussy provides a comprehensive and instructive roadmap for leading change and preparing yourself and your organization for the future. He generously shares insider insights, examples, and lessons learned from his many years advising top business leaders. (Denise Lee Yohn, author of \u003ci\u003eWhat Great Brands Do\u003c\/i\u003e). He helps corporate leaders and their employees view change as an opportunity to become invested, drive that change, and achieve more success and job satisfaction than if change were simply implemented from the top down. \u003cp\u003e\u003c\/p\u003eBased on his experience working one-on-one with major corporate clients like Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC and other Fortune 500 clients, Arussy shares his five-step Future Ready Impact program, guiding change-impacted employees and business owners from a victim mentality to one of participation and ownership. As Stephen Cannon, the former president and CEO of Mercedes-Benz USA, raves, For anyone interested in building a thriving business, Lior Arussy's insights provide actionable steps to integrate into your plans for achieving success.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49787276362001,"sku":"CIN1501171453VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50439142867217,"sku":"GOR013951685","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1501171453.jpg?v=1751340229"},{"product_id":"excellence-every-day-book-lior-arussy-9780910965798","title":"Excellence Every Day","description":"Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores The Excellence Myth, revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making The Daily Choice will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50322307744017,"sku":"GOR009134955","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50371811508497,"sku":"CIN091096579XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50371814261009,"sku":"CIN091096579XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/B007D04XDK.jpg?v=1750705331"},{"product_id":"passionate-and-profitable-book-lior-arussy-9780471713920","title":"Passionate and Profitable","description":"\"I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it well. Read this book and learn.\"--Tim Sanders, Author of \"Love is The Killer App\"  \"Lior brings original thought to the world of business, ideas drawn from reality, based on solid observations with the clear objective of helping people make money. Read this and profit.\"--Jerry Vass, Author of \"Soft Selling in A Hard World\" and President Vass Consulting   \"You might not like this book. It's not filled with easy shortcuts and feel-good platitudes. BUT, when you're ready to walk the walk and not just talk the talk) about treating your customers right and growing your business, Lior's book is a fine place to start down that rarely-followed, very profitable path.\"--Seth Godin Author, Purple Cow \u0026amp; Free Prize Inside   \"Lior Arussy is a true customer advocate. 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Change is the new normal. There are no more periods of stability and predictability. There is only change. This continuous upheaval can undercut morale, decrease productivity and decimate profits, or it can be a game-changing opportunity. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eNext Is Now\u003c\/i\u003e, Lior Arussy provides a comprehensive and instructive roadmap for leading change and preparing yourself and your organization for the future. He generously shares insider insights, examples, and lessons learned from his many years advising top business leaders. (Denise Lee Yohn, author of \u003ci\u003eWhat Great Brands Do\u003c\/i\u003e). He helps corporate leaders and their employees view change as an opportunity to become invested, drive that change, and achieve more success and job satisfaction than if change were simply implemented from the top down. \u003cp\u003e\u003c\/p\u003eBased on his experience working one-on-one with major corporate clients like Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC and other Fortune 500 clients, Arussy shares his five-step Future Ready Impact program, guiding change-impacted employees and business owners from a victim mentality to one of participation and ownership. 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Readers will come away inspired, confident and ready to act with three important concepts- • A reality check\/wake-up call asking Who is authoring your life's story? and an explanation of why readers may not have authored their own life thus far. • A process to start writing the reader's story by crafting chapters that will develop resilience and a growth toolbox for life. • An understanding of the application of the Authoring Process to professional and personal situations, making that authoring process more relevant and accessible","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":52108091130129,"sku":"CINB0D4LGB2PKG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9798886452501.jpg?v=1757121857"},{"product_id":"experience-book-lior-arussy-9780123954930","title":"The Experience","description":"An important read for all company managers who value their customers. 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