{"title":"Louise Downe","description":"\u003cp\u003eDelve into the poignant and thought-provoking novels of Louise Downe. Exploring themes of identity, relationships, and modern life with sharp wit and emotional depth, her books offer compelling narratives.\u003c\/p\u003e","products":[{"product_id":"good-services-book-louise-downe-9789063695439","title":"Good Services","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.  A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49669553127697,"sku":"GOR010898974","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49738068754705,"sku":"NGR9789063695439","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49761362903313,"sku":"GOR011104178","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49904227221777,"sku":"GOR012557803","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50093348389137,"sku":"CIN9063695438G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51065684820241,"sku":"NIN9789063695439","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51165125050641,"sku":"CIN9063695438VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":53601907147025,"sku":"GOR014976510","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9063695438.jpg?v=1773917160"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-louise-downe.oembed","provider":"World of Books ","version":"1.0","type":"link"}