{"title":"Maggie Shilcock","description":null,"products":[{"product_id":"veterinary-support-team-book-maggie-shilcock-9781903152065","title":"The Veterinary Support Team","description":"Veterinary support staff come in many guises - nurses, receptionists, administrators and office staff. The unsung heroes and heroines of the veterinary world, they carry out a variety of tasks, ranging from client care, reception work, office administration and IT, to nursing, dispensing and book-keeping. They move from role to role - diplomat, politician, debt collector, social worker and counsellor - and the skill, experience and knowledge they have is at the service of clients and the veterinary team in the surgery. Support staff play a vitally important part in client and pet care. Maggie Shilcock's book covers the variety of roles they carry out and the background information they need, ranging through sales and marketing, basic finance, veterinary ethics and the law, as well as the clinical skills needed by non-nursing staff. Individuals working as a team are the key to success and Maggie explains how individuals form a team, while short remarks by working support staff provide a running commentary at the end of each chapter. This book is dedicated to the training needs of support staff. It is a useful, comprehensive, practical tool for training new recruits. It should also be useful for managers and veterinary surgeons delivering staff training and development programmes, who want their practice support team to achieve its full potential. The book also provides a valuable insight for those considering a career in veterinary practice at a time when the skills and commitment of support staff are becoming ever more important.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49612242157841,"sku":"GOR001818713","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1903152062.jpg?v=1750900209"},{"product_id":"veterinary-practice-management-book-maggie-shilcock-9780702026966","title":"Veterinary Practice Management","description":"Today's practices need to be well managed in order to survive in a very competitive world. This practical guide tells you everything you need to know about running a successful and efficient veterinary practice, from improving management strcuctures to advice on how to improve the financial standing of the business.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49777131323665,"sku":"GOR004927240","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50190009893137,"sku":"GOR002464459","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50475063968017,"sku":"CIN0702026964A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50905979519249,"sku":"CIN0702026964VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0702026964.jpg?v=1751168371"},{"product_id":"veterinary-practice-management-book-maggie-shilcock-9780702029202","title":"Veterinary Practice Management","description":"\"Veterinary Practice Management\" provides all the practical tips for managing and improving the financial performance of a veterinary practice. A mandatory reading for all owners and veterinary practice managers, it will also prove indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50555413332241,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50555416707345,"sku":"GOR006233339","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0702029203.jpg?v=1751442364"}],"url":"https:\/\/www.worldofbooks.com\/en-gb\/collections\/author-books-by-maggie-shilcock.oembed","provider":"World of Books ","version":"1.0","type":"link"}